IT Analyst

NV5 (NYSE: TIC) is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate projects that improve the communities where we live and work.

As engineers, architects, construction/program managers, environmental professionals and beyond, we play a significant role in shaping our communities through the services we provide. We are looking for passionate, driven individuals to join our team focused on Delivering Solutions and Improving Lives.

NV5 is seeking a full-time IT Analyst to support our Cary, NC office. This role provides frontline technical support and assistance to end users and IT operations. Key responsibilities include:

• Deliver hands-on hardware and software support to end users
• Support and maintain office telecommunications systems
• Provide technical support for office hardware, including printers and plotters
• Accurately document, track, and resolve IT support requests
• Perform hardware and software installations and upgrades (e.g., RAM, hard drives, video cards)
• Execute new hire and termination IT processes, including creating and removing user, phone, and voicemail accounts, and setting up or retrieving computer systems
• Manage moves, adds, and changes involving hardware, software, cabling, and telephone/voicemail systems
• Build, configure, and deploy end-user computers
• Assist senior IT staff with projects and tasks as assigned
• Travel locally between offices as required

**Please note, this is not a remote position.

• College or technical school education in an IT-related field, or equivalent hands-on experience
• 2–4 years of experience in an IT support or help desk environment

Work environment and physical demands of this position

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the organization), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

• Will frequently need to position self to maintain computers and equipment under desks.
• Will frequently move equipment weighing up to 40 lbs.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, PTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.