Help Desk Representative

NV5 Geospatial is actively recruiting Help Desk Representatives. Strong capabilities in providing technical support for cloud-based and on-premises environments and ensuring timely and effective resolution of IT issues are required. The Help Desk Representative will be based remotely and support US Southern Command. US citizenship, along with the ability to successfully pass a basic background check for access to US military bases, is required for employment. A US Government Secret or TS/SCI clearance is preferred but not required. 

Work Setting:

• This role offers flexibility in location, with the option to work from any NV5 Regional Office or remotely from home.
• Potential travel up to 15-20% of the time

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 professionals in more than 100 offices worldwide.  NV5’s continued growth has been spurred through strategic investments in firms with unique capabilities to help current and future customers solve the world’s toughest problems.  The NV5 family brings together talent across a wide range of markets and fields, including Professional Engineers, Professional Land Surveyors, Architects, Photogrammetrists, GIS Professionals, Software Developers, IT, Project Management Professionals, and more.

At NV5 Geospatial, we are a collaboration of intelligent, innovative thinkers who care for each other, our communities, and the environment.  We value both heart and head, the diversity of our people, and their experiences because that is how we continue to grow as a leader in our industry and expand our individual and collective potential.

• Provide technical support for cloud-based and on-premises environments. 

• Ensure timely and effective resolution of IT-related issues. 

• Apply IT troubleshooting methodologies, ticketing systems (JIRA, Service Now) and customer service best practices. 

• Provide incident resolution, remote desktop support, and end-user assistance. 

Minimum Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support. 

• Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems. 

• Experience with Microsoft Windows, MacOS, and cloud-based IT support tools. 

• Ability to manage and prioritize complex project tasks.  

Preferred Qualifications: 

• CompTIA Security+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate.  

• Portuguese or Spanish language skills. 

• Experience with government IT programs and environments. 

Clearance Requirement: 

• None required; active US Government Secret or TS/SCI preferred.

Please be aware that some of our positions may require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

NV5 offers a competitive compensation and benefits package including medical, dental, life insurance, FTO, 401(k) and professional development/advancement opportunities.

NV5 provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. NV5 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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